Title: Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior - Updated Second Edition
Author: Patterson, Kerry; Grenny, Joseph; Maxfield, David; McMillan, Ron; Switzler, Al
Publisher: McGraw Hill
Publication Date: 2013
ISBN: 007183060X
UPC: 9780071830607
Type: Hardcover
Condition: Fair
Jacket condition: Fair
Edition: Updated Second Edition
Notes: Updated second edition. Solid hardcover copy with a considerable amount of highlighted text. A few bent page corners and stains at bottom page edges. Jacket has moderate surface, edge and corner wear; light stains on jacket. Bump to spine ends, binding is tight and square.
Image shown is a cover scan of the actual copy you will receive.
