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Lake Country Books and More > Business > Customer Service > Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Cus

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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Cus

Author: Inghilleri, Leonardo; Solomon, Micah; Schulze, Horst [Foreword]
Publisher: AMACOM
Publication Date: 2010-04-07
ISBN: 0814415385
Type: Hardcover

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Title: Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
Author: Inghilleri, Leonardo; Solomon, Micah; Schulze, Horst [Foreword]
Publisher: AMACOM
Publication Date: 2010-04-07
ISBN: 0814415385
Type: Hardcover
Condition: Near Fine
Jacket condition: Near Fine
Signed: Signed by Author

Notes: SIGNED BY AUTHOR Leonardo Inghilleri with inscription to previous owner. No other writing or marks to text. Cover corners are square, binding tight. Jacket shows very light surface wear and a small wrinkle at top front. A very nice copy overall.