Title: Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition
Author: Patterson, Kerry; Grenny, Joseph; McMillan, Ron; Switzler, Al
Publisher: McGraw-Hill Education
Publication Date: 2012
ISBN: 0071775307
Type: Hardcover
Condition: Very Good +
Jacket condition: Very Good +
Edition: Second
Notes: Clean, solid copy with unmarked text. Cover corners are square. Bumps to spine ends. Binding is tight and square. Jacket has moderate surface and edge wear. No tears. Second edition.
Image shown is a cover scan of the actual copy you will receive.